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The security features of email management systems, such as encryption, are designed to protect the sensitive information contained in your exchanges. Security vulnerabilities happen, especially when information is exchanged - via email or other methods) between your company and a third-party system.

By using email management tools equipped with features such as advanced search and spam filters, your agents’ time will be freed up to spend more time serving customers.Īnd with capabilities like rule-based email routing and workflow automation, your agents can focus more on talking to customers instead of email logistics. With the bulk of emails coming in and out daily, even your best agents will have a hard time keeping up with email management and the other tasks on their plates. Why You Should Use an Email Management SoftwareĪside from the benefit of being able to organize your emails on a larger scale, here are other reasons why you should consider using a tool for email management.

Using email management software will help you immensely in managing large volumes of email effectively, whether they are incoming or outgoing messages. There are different varieties of these tools, which are designed for individuals as well as teams in the organization.

Our partners cannot pay us to guarantee favorable reviews of their products or services.ĭo you know that the average person spends at least 28% of their time each week tending to their emails? This totals more than 11 hours, which means more than a quarter of your time at work is spent dealing with emails.Įmail management tools are software applications that help users send, reply, monitor, and organize their emails in bulk. Our reviews are based on years of experience and countless hours of research. This may influence which products or services we review (also where and how those products appear on the site), this in no way affects our recommendations or the advice we offer.